Question 1

What services do you offer?

Accepted Answer

We offer a full range of digital services, including web development, mobile app development, UI/UX design, SEO, GEO (AI search optimization), digital marketing, AI and automation, and digital analytics. We provide end-to-end solutions from concept to launch and beyond.

Question 2

How long does it take to build a website?

Accepted Answer

The timeline depends on the complexity of your project. A basic website takes 2-3 weeks, while a complex e-commerce or custom web application can take 6-10 weeks. We'll provide a detailed timeline during our free consultation based on your specific requirements.

Question 3

Do you offer support after the project is completed?

Accepted Answer

Yes. All our packages include dedicated support ranging from 3 to 18 months depending on the package. We also offer extended maintenance plans for continued support, updates, and security monitoring.

Question 4

Is there a free consultation?

Accepted Answer

Yes, we offer a free 30-minute consultation to discuss your project requirements, answer your questions, and provide initial recommendations. You can schedule it through our contact form or WhatsApp.

Question 5

What are your payment terms?

Accepted Answer

We offer flexible payment plans. Typically, we require 50% upfront to start the project, 25% at milestone completion, and 25% upon final delivery. For larger enterprise projects, we can customize the payment schedule to suit your needs.

Question 6

Do you offer monthly payment plans?

Accepted Answer

Yes, we offer monthly payment options for our service packages. You can choose between monthly or yearly billing. Yearly plans offer significant savings compared to monthly payments.

Question 7

Are there any hidden fees?

Accepted Answer

No. All costs are discussed upfront and outlined in our contract. Any additional features or changes requested beyond the original scope will be quoted separately with your approval.

Question 8

What is your refund policy?

Accepted Answer

We offer a satisfaction guarantee. If you're not happy with our work at any milestone, we'll work to make it right. Specific refund terms are outlined in our service agreement based on project progress.

Question 9

Do you build mobile apps for both iOS and Android?

Accepted Answer

Yes, we develop mobile apps for both iOS and Android platforms. We use React Native for cross-platform development, which allows us to build high-performance apps that work well on both platforms while saving development time and cost.

Question 10

Will my website be mobile responsive?

Accepted Answer

Yes. Every website we build is fully responsive and mobile-friendly, and works well across desktops, tablets, and smartphones.

Question 11

Do you provide hosting services?

Accepted Answer

Yes, we offer reliable hosting solutions with 99.9% uptime guarantee. We can also help you set up hosting with providers like Vercel, Netlify, or AWS based on your specific needs and budget.

Question 12

What technologies do you use?

Accepted Answer

We use modern technologies including Next.js, React, TypeScript, Node.js, and Tailwind CSS, among others. For mobile apps, we use React Native and Flutter. We choose the technology stack that best fits your specific project.

Question 13

How do you help with SEO?

Accepted Answer

Our SEO services include keyword research, on-page optimization, technical SEO, content strategy, link building, and performance monitoring. We ensure your website follows SEO best practices to rank higher in search results.

Question 14

How long does it take to see SEO results?

Accepted Answer

SEO is a long-term strategy. Typically, you can start seeing initial improvements in 2-3 months, with significant results in 4-6 months. We provide monthly reports to track progress and adjust strategies as needed.

Question 15

Do you manage social media accounts?

Accepted Answer

Yes, we offer social media management services including content creation, posting schedules, engagement, and analytics. We can manage platforms like Instagram, Facebook, LinkedIn, and TikTok.

Question 16

What is included in your digital marketing campaigns?

Accepted Answer

Our marketing campaigns include Google Ads, social media advertising, email marketing, content marketing, and performance tracking. We create customized strategies based on your goals and target audience.

Question 17

What is your development process?

Accepted Answer

Our process includes: 1) Discovery & Requirements, 2) Design & Prototyping, 3) Development, 4) Testing & QA, 5) Deployment, and 6) Ongoing Support. We keep you involved and informed at every stage.

Question 18

How do you communicate with clients?

Accepted Answer

We use multiple communication channels including WhatsApp, email, video calls, and project management tools like Trello or Notion. You'll have a dedicated project manager as your single point of contact.

Question 19

Can I see examples of your previous work?

Accepted Answer

Yes, we have a portfolio of successful projects across various industries. Contact us and we'll share relevant case studies and examples that match your business needs.

Question 20

Do you sign NDAs?

Accepted Answer

Yes, we respect client confidentiality and are happy to sign Non-Disclosure Agreements before discussing project details. Your ideas and business information are safe with us.

Question 21

What kind of support do you provide after launch?

Accepted Answer

We provide ongoing support including bug fixes, security updates, performance optimization, content updates, and technical assistance. Support hours and response times vary by package.

Question 22

How quickly do you respond to support requests?

Accepted Answer

Response times depend on your package. Standard support responds within 24 hours, priority support within 12 hours, and 24/7 premium support within 4 hours.

Question 23

Can you update my website content regularly?

Accepted Answer

Yes, we offer content maintenance plans where we can update your website content, add new pages, upload blog posts, and make design changes on a regular basis.

Question 24

What happens if my website breaks?

Accepted Answer

We monitor your website for issues and provide emergency fixes. Our support team is available to resolve any technical problems quickly to minimize downtime.

nexoraat.

Foire Aux Questions

What services do you offer?

How long does it take to build a website?

Do you offer support after the project is completed?

Is there a free consultation?

What are your payment terms?

Do you offer monthly payment plans?

Are there any hidden fees?

What is your refund policy?

Do you build mobile apps for both iOS and Android?

Will my website be mobile responsive?

Do you provide hosting services?

What technologies do you use?

How do you help with SEO?

How long does it take to see SEO results?

Do you manage social media accounts?

What is included in your digital marketing campaigns?

What is your development process?

How do you communicate with clients?

Can I see examples of your previous work?

Do you sign NDAs?

What kind of support do you provide after launch?

How quickly do you respond to support requests?

Can you update my website content regularly?

What happens if my website breaks?

Vous avez encore des questions ?

nexoraat.

Services

Foire Aux Questions

What services do you offer?

How long does it take to build a website?

Do you offer support after the project is completed?

Is there a free consultation?

What are your payment terms?

Do you offer monthly payment plans?

Are there any hidden fees?

What is your refund policy?

Do you build mobile apps for both iOS and Android?

Will my website be mobile responsive?

Do you provide hosting services?

What technologies do you use?

How do you help with SEO?

How long does it take to see SEO results?

Do you manage social media accounts?

What is included in your digital marketing campaigns?

What is your development process?

How do you communicate with clients?

Can I see examples of your previous work?

Do you sign NDAs?

What kind of support do you provide after launch?

How quickly do you respond to support requests?

Can you update my website content regularly?

What happens if my website breaks?

Vous avez encore des questions ?